We guarantee that you will receive a full count of live, healthy poultry according to this guarantee. Generally, we give extra chicks with orders to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live chicks than you ordered and paid for, we will adjust either by replacing poultry or by refund at the discretion of the hatchery. Please open chick boxes immediately and inspect poultry. If your shipment is INSURED and you do not have a full count of live chicks that you paid for, please ask the delivery agent to sign your statement of loss (PS form 1000) and send it to us immediately.
If your shipment was NOT INSURED and you have a loss, then call us within 24 hours with a final live count of your poultry for an adjustment. This guarantee is only for the safe and live delivery of your poultry. Any loss must be reported to the hatchery within 1 day of receipt for any adjustment to be made.