Any orders placed and then canceled will have a $20.00 fee deducted from the total purchase and shipping price. The difference will be refunded by check if paid by check and if paid by credit card will have the credit card credited back the difference. The rationale for the fee: Orders paid for/booked are taken off the market for sale and are marked sold and we potentially could have a lost opportunity for a buyer if canceled. Canceled orders create bookkeeping and labor cost to process the canceled order, labor to recalculate deletions and adding back on the sell sheets, along with postage or credit card fees to process credits. Our chicks’ pricing is not formulated for a canceled order cost. We do make exceptions for the fee due to emergencies. We can also move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date. Refunds are processed ASAP, but on busy rare occasions can take up to 3 weeks to be completed. It is common practice for customers to order their poultry 2-8 weeks in advance of the time they would like them delivered. Because live new chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date. Newly hatched chicks have their 3 day supply of yolk still in their system to sustain them for their trip to your home. We ship every Monday and Wednesday and your birds should arrive at your post office or mailing address within 2 days. Your confirmation notice will give you your hatch/ship date. You should be very flexible around your delivery date so you can take your birds immediately to your brooder to be warmed up so they will go to eating and drinking. See our care sheet and preparation. No orders can be canceled to 48 hours prior to your ship date. Please check the Website to keep updated on current changes.